Silicon Valley’s business model is incompatible with the moderation of online horror and hatred

Summary: Section 230 of the Telecommunications Act of 1996 revolutionized the internet by shielding platforms from liability for user-generated content. However, moderation of vile content remains a significant challenge, leading to outsourcing to impoverished countries or AI solutions. Ashby’s law of requisite variety suggests stable systems must match the complexity of their environment, posing a daunting task for platforms facing a torrent of content. Overcoming this challenge, even with AI, remains uncertain.

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